Although nearly 99% of our customers are satisfied with their AI-generated avatars, for various reasons, your photo might not accurately represent you. We are committed to delivering the best possible customer experience. Therefore, in such cases, we are more than happy to offer a complimentary redo or a full 100% refund.
However, as our product is digital, we have implemented several policies to prevent abuse, ensure fairness, and maintain high-quality standards for everyone.
Refund requests must be made within 7 days of purchase
Less than 10% of purchased credits must have been used
Photo usage: To prevent abuse, downloading your photos will be considered as using our product. Before downloading, you’ll have the opportunity to preview all AI-generated images.
Due to cost considerations, we generally only offer partial refunds for unused credits. However, if you have a special circumstance, you may contact us via email to discuss a full refund.
Refunds will be issued against your most recent payment. For example, if you’ve made three payments, we can only process a refund for your third (most recent) payment.款将针对您最近的付款。例如，如果您已进行过三次付款，我们只能为您第三次付款提供退款。
Contact our support team via email support@ki-bewerbungsfoto.app or through our contact form Provide your order number and reason for the refund request Our team will review your request and respond within 2-3 business days Processing Time Once approved, refunds will be processed within 5-7 business days and credited back to your original payment method.
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.